* All our designs can be modified or redesigned to fit your style, needs and budget.
All orders placed on the website are subject to availability and
acceptance of your order by Palm Jewellery. All
products displayed are typically in stock and available. There are times
however when an inventory error occurs and an item is not available. Palm
Jewellery reserves the right to cancel an order or substitute another item of
like appearance and value for the original item purchased.
As most of our products are made to order, we may change the
assortment of items offered and limit the quantity of items that may be
purchased by a single client. All items can be modified to fit needs and
budget. Please contact us for customization and product availability
Are your diamonds
Yes, we only offer 100% natural loose diamonds. Additionally, none of
the diamonds in our jewelry or rings has been treated or enhanced in any way.
Do you sell only
Diamonds above the size of Half carat are generally GIA certified. There
are other labs such as IGI and EGL. Those diamonds are available upon request.
Do you sell loose
Yes, we sell loose diamonds. At any given point we are holding over 1000
diamonds so please contact us with your request and we can help you find
what fits your requirements.
Do you work with
Yes, we work with a wide variety of precious and semi-precious gemstones
such as Emeralds, Rubies, Sapphires, Blue Topaz, Pearls, Peridots and many
more. Please contact us for pricing and availability.
Can I get images,
videos or advice for a specific diamond?
We want you to be thrilled with your purchase - so we’ll provide you
with all the information we can before you buy a diamond such as pictures, videos,
reports and expert advice and a 30 money back guarantee if you are not
satisfied with the purchase.
Do you sell
Customized rings or jewelry?
Yes, if you’d like a truly custom piece, our in-house Design Team can
create a custom engagement ring or custom jewelry item that meets your exact
specifications. To get started, visit our Custom Jewelry page and
submit your custom request.
are your Delivery time and expedited shipping/rush order options?
Gemstones: we are able to ship
within 2 business days from the time of order confirmation
Most common designs from our collection are delivered within 2-3 weeks from
order confirmation. As most of our jewelry is made to order, we request our
clients to be patient with us so that we can deliver the best quality possible.
Custom Jewelry: For special made
jewelry, we require 3-4 weeks for designing and manufacturing.
We only use reputed companies such as FedEx,
DHL and UPS for delivery and all orders are always shipped with expedited
*Custom jewelry items will not be cast and manufactured until
the customer approves the drawings in writing via certified mail or email. Once
the customer approves the drawings, the custom item is not eligible for return
or replacement. Due to the intricate and labour-intensive nature of many custom
jewelry items, any delivery estimate provided by a Palm Jewellery, whether oral
or written delivered by any medium, is merely an approximate date, and is not a
guaranteed date for delivery. Actual delivery dates may vary, up to 10 business
days from the delivery estimate date. Custom jewelry is covered by our lifetime
warranty and care and maintenance programs.
We will always advise the client at the
time of booking the order an estimated delivery date. We are flexible to work
with you so if you have certain time limitations, please tell us in advance and
we will take order only if we are able to meet your deadlines.
What are your shipping Charges?
- $25 dollars domestic shipping on order under $1000
- Free shipping on all orders over $1000 with in the US, Mexico and Canada
- International Duties to be paid by the customer
ship to international addresses?
Yes, Palm Jewellery ships to most international addresses. Please contact
us for international shipping options.
Do you have a
Yes. Palm Jewellery offers a risk free, full money back guarantee. If
for any reason you are dissatisfied with your purchase or would simply like to
return it, you may do so within 30 days.
Returns and Exchanges
If for any reason you are unsatisfied with your Palm Jewellery creation,
you may take advantage of our 30 day return and exchange policy. All you have
to do is pay for return shipping. Please write to us with your concern and we
will guide you step by step how to return or exchange your jewelry.
How do I Cancel my
You may cancel an order by contacting us at 858-776-0326. Please have
your order number available when calling. Please note once an order begins
processing, it can be cancelled within 1 business day. After that time, an
order can't be cancelled but may be returned within your 30 day return period
for a refund, credit, or exchange
Will Palm Jewellery
buy my diamond or can I trade it in?
We are proud to offer lifetime upgrades for all diamond purchases. We
also buy back diamonds at our discretion. To get a value for your diamond
contact us with your request using our website.
At Palm Jewellery, we take
pride in our quality workmanship. We put each of our products through rigorous
standards of quality. Each piece is manufactured in our facilities using only
the most premium materials and methods of craftsmanship. We carefully inspect
each item to ensure that it meets our strict criterion before shipping it to
In the rare event that you
find an imperfection or defect, we invite you to send it back to Palm Jewellery
to be inspected by one of our master jeweller. If the defect is determined to
have occurred during the manufacturing process, we'll replace or repair the
item at no cost to you. If Brilliance determines that the damage was due to
normal wear-and-tear, we will repair the product at cost. Brilliance cannot
guarantee the work of another jeweller. (Please note we do not replace damaged,
lost or missing diamonds and gems from rings or settings.)
If you purchase a certified loose diamond from Palm
Jewellery, the stone may be upgraded to a diamond of at least twice the value
of the original. You'll receive a full credit of the cost of your original
diamond minus a 15% restocking fee (please contact us we are able to
lower/waive this fees in most cases) to be applied toward the higher-value
diamond. Our upgrade policy only applies to undamaged diamonds that are also
approved for upgrade by Palm Jewellery and accompanied by the original diamond
What is the difference between
Karat and Carat?
There is often confusion between the terms
Carat and Karat or CT and KT.
Karat is a term used to indicate gold purity. In many countries it
is a legal standard to stamp gold jewelry with markings such as 10KT, 14KT and
18KT. The Karat stamp indicates the purity of the metal. Pure gold is 24 karat
so the number preceding the KT marking indicates how many parts out of 24 are
pure gold. For example 14KT indicates that there are 14 units of pure gold
mixed with 10 units of other metal. These alloys are added to control
durability, color and cost of fine jewelry.
Carat is a unit of weight used to measure diamonds and precious
gemstones. In ancient times in India, traders used carob seeds on balance
scales to determine the weight of gemstones. As time passed the term carob
evolved into the word carat and an exact weight was assigned. In modern times
the carat is equal to 1/5 of a gram or 200 mg. A carat is broken down into 100
units known as points. Stones that weigh less than 1 carat are indicated by a
decimal point. An example is that a half carat stone weighs .50ct and can be
referred to as 50 points.
What is the difference between
platinum, white gold, and silver?
When it comes to all three of these options,
the deciding factors are usually in regard to budget, durability, and
Platinum is the most expensive metal and
is also the densest of all. It is a naturally white metal, and will remain that
way for life without the need for maintenance. This makes platinum a low
maintenance option. It’s something to consider when thinking about making
your new design a family heirloom for future generations. It will
withstand the test of time and wear.
18 karat white gold features an
intermediate price point - it contains a higher percentage of gold than 14 karat,
thereby making it a more precious option. Since gold is a yellow metal,
alloying and rhodium-plating it is required for gold to achieve a white
color. Alloying allows for gold to look smoky-white, and rhodium plating
gives it a bright white finish. This plating does wear off, however, so
clients who prefer a bright white finish should have their ring re-plated
(about once every 18 months).
14k white gold is the less expensive
option, because it contains a lower concentration of gold than 18k.
This option is also rhodium plated.
1. One of the most
effective ways to protect your ring/jewelry is to make sure it is the last
thing you put on in the morning and the first thing you take
off in the evening. Specifically, it should be removed before you
shower, apply lotions or makeup, exercise, or perform house chores.
Product and chemicals can build up around and underneath your setting, causing
your ring to look dull.
2. Store your jewelry in a
proper box, away from other pieces of jewellery which can cause abrasion to
your ring. Also beware of sinks and basins.
3. When removing your jewelry,
do so by holding the band rather than to the gemstone, which can weaken its
prongs over time.
4. Do not wear your
engagement ring or jewelry while swimming or working out at a gym. Your
fingers shrink in water/sweat, making it easy for your ring to accidentally
Cleaning and servicing your
Jewels especially Engagement Rings.
It’s completely natural for your engagement ring to acquire build-up over the
course of ordinary wear. This happens because your ring is exposed
to dust, dirt, chemicals, and perspiration on a daily basis. To keep your
Jewelry looking its sparkly best, we recommend cleaning your jewels whenever it
starts to look dull. You can clean your ring at home in a small bowl with
warm water and a few drops of dish washing liquid. Using a very soft
toothbrush, gently brush behind the stone where grime can collect. Rinse
your ring thoroughly and pat dry with a clean cloth.
We recommend having your Jewelry professionally cleaned and inspected every 6
months. Your ring should also be serviced if it has undergone trauma,
such as being dropped or struck. Even if they look unharmed, it may have
issues that can only be detected by a professional. These inspections
will make sure that the prongs are secure, which helps to prevent the loss of
your diamond or gemstone if your ring has been inadvertently damaged.
Do you use conflict free diamonds?
Yes. All of our diamonds are Kimberly
What is the Kimberly Process?
The Kimberley Process certification was created in 2003 to break
the relationship between diamonds and bloodshed. This process monitors conflict
diamonds – that is, diamonds that fund bloody civil wars. It’s set up to assure
consumers that by purchasing diamonds they are not financing war and
disgusting human rights violations that have been carried out in such