* All our designs can be modified or redesigned to fit your style, needs and budget.
All orders placed on the website are subject to availability and acceptance of your order by Palm Jewellery. All products displayed are typically in stock and available. There are times however when an inventory error occurs and an item is not available. Palm Jewellery reserves the right to cancel an order or substitute another item of like appearance and value for the original item purchased.
As most of our products are made to order, we may change the assortment of items offered and limit the quantity of items that may be purchased by a single client. All items can be modified to fit needs and budget. Please contact us for customization and product availability queries.
Are your diamonds 100% natural?
Yes, we only offer 100% natural loose diamonds. Additionally, none of the diamonds in our jewelry or rings has been treated or enhanced in any way.
Do you sell only Certified Diamonds?
Diamonds above the size of Half carat are generally GIA certified. There are other labs such as IGI and EGL. Those diamonds are available upon request.
Do you sell loose Diamonds?
Yes, we sell loose diamonds. At any given point we are holding over 1000 diamonds so please contact us with your request and we can help you find what fits your requirements.
Do you work with other Gemstones?
Yes, we work with a wide variety of precious and semi-precious gemstones such as Emeralds, Rubies, Sapphires, Blue Topaz, Pearls, Peridots and many more. Please contact us for pricing and availability.
Can I get images, videos or advice for a specific diamond?
We want you to be thrilled with your purchase - so we’ll provide you with all the information we can before you buy a diamond such as pictures, videos, reports and expert advice and a 30 money back guarantee if you are not satisfied with the purchase.
Do you sell Customized rings or jewelry?
Yes, if you’d like a truly custom piece, our in-house Design Team can create a custom engagement ring or custom jewelry item that meets your exact specifications. To get started, visit our Custom Jewelry page and submit your custom request.
What are your Delivery time and expedited shipping/rush order options?
Gemstones: we are able to ship within 2 business days from the time of order confirmation
Premade Jewelry: Most common designs from our collection are delivered within 2-3 weeks from order confirmation. As most of our jewelry is made to order, we request our clients to be patient with us so that we can deliver the best quality possible.
Custom Jewelry: For special made jewelry, we require 3-4 weeks for designing and manufacturing.
We only use reputed companies such as FedEx, DHL and UPS for delivery and all orders are always shipped with expedited shipping options.
*Custom jewelry items will not be cast and manufactured until the customer approves the drawings in writing via certified mail or email. Once the customer approves the drawings, the custom item is not eligible for return or replacement. Due to the intricate and labour-intensive nature of many custom jewelry items, any delivery estimate provided by a Palm Jewellery, whether oral or written delivered by any medium, is merely an approximate date, and is not a guaranteed date for delivery. Actual delivery dates may vary, up to 10 business days from the delivery estimate date. Custom jewelry is covered by our lifetime warranty and care and maintenance programs.
We will always advise the client at the time of booking the order an estimated delivery date. We are flexible to work with you so if you have certain time limitations, please tell us in advance and we will take order only if we are able to meet your deadlines.
What are your shipping Charges?
- $25 dollars domestic shipping on order under $1000
- Free shipping on all orders over $1000 with in the US, Mexico and Canada
- International Duties to be paid by the customer
Do you ship to international addresses?
Yes, Palm Jewellery ships to most international addresses. Please contact us for international shipping options.
Yes. Palm Jewellery offers a risk free, full money back guarantee. If for any reason you are dissatisfied with your purchase or would simply like to return it, you may do so within 30 days.
If for any reason you are unsatisfied with your Palm Jewellery creation, you may take advantage of our 30 day return and exchange policy. All you have to do is pay for return shipping. Please write to us with your concern and we will guide you step by step how to return or exchange your jewelry.
How do I Cancel my order?
You may cancel an order by contacting us at 858-776-0326. Please have your order number available when calling. Please note once an order begins processing, it can be cancelled within 1 business day. After that time, an order can't be cancelled but may be returned within your 30 day return period for a refund, credit, or exchange
Will Palm Jewellery buy my diamond or can I trade it in?
We are proud to offer lifetime upgrades for all diamond purchases. We also buy back diamonds at our discretion. To get a value for your diamond contact us with your request using our website.
At Palm Jewellery, we take pride in our quality workmanship. We put each of our products through rigorous standards of quality. Each piece is manufactured in our facilities using only the most premium materials and methods of craftsmanship. We carefully inspect each item to ensure that it meets our strict criterion before shipping it to you.
In the rare event that you find an imperfection or defect, we invite you to send it back to Palm Jewellery to be inspected by one of our master jeweller. If the defect is determined to have occurred during the manufacturing process, we'll replace or repair the item at no cost to you. If Brilliance determines that the damage was due to normal wear-and-tear, we will repair the product at cost. Brilliance cannot guarantee the work of another jeweller. (Please note we do not replace damaged, lost or missing diamonds and gems from rings or settings.)
If you purchase a certified loose diamond from Palm Jewellery, the stone may be upgraded to a diamond of at least twice the value of the original. You'll receive a full credit of the cost of your original diamond minus a 15% restocking fee (please contact us we are able to lower/waive this fees in most cases) to be applied toward the higher-value diamond. Our upgrade policy only applies to undamaged diamonds that are also approved for upgrade by Palm Jewellery and accompanied by the original diamond grading report.
What is the difference between Karat and Carat?
There is often confusion between the terms Carat and Karat or CT and KT.
Karat is a term used to indicate gold purity. In many countries it is a legal standard to stamp gold jewelry with markings such as 10KT, 14KT and 18KT. The Karat stamp indicates the purity of the metal. Pure gold is 24 karat so the number preceding the KT marking indicates how many parts out of 24 are pure gold. For example 14KT indicates that there are 14 units of pure gold mixed with 10 units of other metal. These alloys are added to control durability, color and cost of fine jewelry.
Carat is a unit of weight used to measure diamonds and precious gemstones. In ancient times in India, traders used carob seeds on balance scales to determine the weight of gemstones. As time passed the term carob evolved into the word carat and an exact weight was assigned. In modern times the carat is equal to 1/5 of a gram or 200 mg. A carat is broken down into 100 units known as points. Stones that weigh less than 1 carat are indicated by a decimal point. An example is that a half carat stone weighs .50ct and can be referred to as 50 points.
What is the difference between platinum, white gold, and silver?
When it comes to all three of these options, the deciding factors are usually in regard to budget, durability, and maintenance.
Platinum is the most expensive metal and is also the densest of all. It is a naturally white metal, and will remain that way for life without the need for maintenance. This makes platinum a low maintenance option. It’s something to consider when thinking about making your new design a family heirloom for future generations. It will withstand the test of time and wear.
18 karat white gold features an intermediate price point - it contains a higher percentage of gold than 14 karat, thereby making it a more precious option. Since gold is a yellow metal, alloying and rhodium-plating it is required for gold to achieve a white color. Alloying allows for gold to look smoky-white, and rhodium plating gives it a bright white finish. This plating does wear off, however, so clients who prefer a bright white finish should have their ring re-plated (about once every 18 months).
14k white gold is the less expensive option, because it contains a lower concentration of gold than 18k. This option is also rhodium plated.
1. One of the most effective ways to protect your ring/jewelry is to make sure it is the last thing you put on in the morning and the first thing you take off in the evening. Specifically, it should be removed before you shower, apply lotions or makeup, exercise, or perform house chores. Product and chemicals can build up around and underneath your setting, causing your ring to look dull.
2. Store your jewelry in a proper box, away from other pieces of jewellery which can cause abrasion to your ring. Also beware of sinks and basins.
3. When removing your jewelry, do so by holding the band rather than to the gemstone, which can weaken its prongs over time.
4. Do not wear your engagement ring or jewelry while swimming or working out at a gym. Your fingers shrink in water/sweat, making it easy for your ring to accidentally slip off.
Cleaning and servicing your Jewels especially Engagement Rings.
It’s completely natural for your engagement ring to acquire build-up over the course of ordinary wear. This happens because your ring is exposed to dust, dirt, chemicals, and perspiration on a daily basis. To keep your Jewelry looking its sparkly best, we recommend cleaning your jewels whenever it starts to look dull. You can clean your ring at home in a small bowl with warm water and a few drops of dish washing liquid. Using a very soft toothbrush, gently brush behind the stone where grime can collect. Rinse your ring thoroughly and pat dry with a clean cloth.
We recommend having your Jewelry professionally cleaned and inspected every 6 months. Your ring should also be serviced if it has undergone trauma, such as being dropped or struck. Even if they look unharmed, it may have issues that can only be detected by a professional. These inspections will make sure that the prongs are secure, which helps to prevent the loss of your diamond or gemstone if your ring has been inadvertently damaged.
Do you use conflict free diamonds?
Yes. All of our diamonds are Kimberly Process compliant.
What is the Kimberly Process?
The Kimberley Process certification was created in 2003 to break the relationship between diamonds and bloodshed. This process monitors conflict diamonds – that is, diamonds that fund bloody civil wars. It’s set up to assure consumers that by purchasing diamonds they are not financing war and disgusting human rights violations that have been carried out in such conflicts.