30 Days Money Back Guarantee
30 Day Money Bank Warranty
At Palm Jewellery, we stand behind each of our diamonds, engagement rings, and fine jewelry products with a 30-Day Money-Back Guarantee. If you're not absolutely satisfied with your purchase, simply return it for a full refund or exchange, no questions asked.
Call for Return Code
Obtain a Return Code from a Palm Jewellery Representative by calling us at 858-776-0326. You will be asked to indicate whether you would like a refund, exchange, resizing, or credit for your returned item.
Package Your Return
Package your purchased item and original accompanying materials that were shipped with the item (including the completed invoice, appraisal and diamond certificate, if applicable) into a securely sealed shipping box.
Insure and Ship the Package
Insure and ship the item back to Palm Jewellery at:
11008 Ipai court
San Diego, Calfornia 92127
To help ensure the security of your valuable shipment, please do not write "Brilliance" on the label or on the outside of the box. We require that you insure the item for the invoice price and request a return receipt to confirm delivery of your shipment to Brilliance.
Returned products must arrive at our office within 30 days from the time an order is placed online or over the phone. We will not accept returned items that are shipped without the Return Code, improperly packaged, or uninsured. Failure to return the original diamond certificate (when applicable) will void your return. All returned items will be reviewed for any damage, wear, alteration, engraving, setting (certified diamonds that are purchased loose can't be set in a setting and returned) or resizing (by a jeweler other than Palm Jewellery) that occurred after the item was shipped to the customer. If Palm Jewellery determines that an item has been altered in any way, the item will not be accepted for return, and will be shipped back to you without the issuance of a return credit.
If an item is accepted for return (or an order is cancelled), Palm Jewellery will issue a full refund, exchange, or credit within 10-20 business days. Payment made via credit card will be credited back to the account. Wire transfer payments will be refunded via a company check. The exchange of an item does not extend the original return policy; the replacement item must be returned within 30 days from the original purchase.
Once an order begins processing, it can be cancelled within 1 business day. After that time, an order cannot be cancelled but may be returned within your 30 day return period for refund, credit, or exchange.
Custom items such as custom rings, custom jewelry or any other special order cannot be returned or cancelled. Additionally, design deposits, custom head fees, customization fees and engraving fees and shipping fees are non-refundable. If you have any questions about our return policy or procedure, please contact us at 858-776-0326
*Any return of a diamond made without the original diamond grading report will be subject to a $250 replacement fee. (Please note, all insurance replacements are not covered through our Return policy) While Palm Jewellery is happy to try and accommodate rush orders, a 10% restocking fee will be charged should the order be returned for any reason. The fee can be used as a credit towards any exchange or for a future order and never expires
**Palm Jewellery is not responsible for the loss of or damage to shipments during the return process.